Refund Policy
Refund policy
Return and Refund Policy
14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your rug to request a return.
Eligibility for Return
To be eligible for a return, your rug must be in the same condition that you received it, unused, with tags, and in its original packaging. You'l also need the receipt or proof of purchase.
Return Process
To start a return, you can contact us at rugsvivedecor27@gmail.com If your return is accepted, we'l send you a return shipping label, as well as instructions on how and where to send your package. Please note that returns will need to be sent to the following address:
RUGSVIVEDECOR
Sher khan lane , Wellesley ganj, Mirzapur
Uttar Pradesh, 231001
Rugs sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at rugsvivedecor27@gmail.com
Damages and Issues
Please inspect your rug upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong rug so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Custom rugs (such as special orders or personalized items) cannot be returned. Most of our products are made to order, ensuring each piece is crafted specifically for you. We also do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the rug you have, and once the return is accepted, make a separate purchase for the new rug.
Cancellations
We accept cancellations within 24 hours of placing your order. Please contact us at rugsvivedecor27@gmail.com to request a cancellation.
Shipping
We offer free worldwide shipping on all our rugs. There are no hidden fees or custom duties-you pay only for the product. All shipping costs are covered by us, ensuring a hassle-free shopping experience.
Return Shipping
While we offer free shipping on all orders, please note that if you wish to return a product, the courier charges for returning the item will be borne by the customer.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your rug must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned rug. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is oficially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at rugsvivedecor27@gmail.com
Sale Items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace rugs if they are defective or damaged. If you need to exchange it for the same item, send us an email at
rugsvivedecor27@gmail.com
Gifts
If the rug was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the rug wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Made in India
All our rugs are handcrafted in India by skilled artisans, ensuring each piece reflects the rich heritage and craftsmanship of Indian rug making.
Frequently Asked Questions (FAQs)
1. How do I request a return?
To start a return, please contact us at rugsvivedecor27@gmail.com and we will guide you through the process.
2. Are there any costs for returning a rug?
Yes, while we offer free shipping on all orders, the courier charges for returning a rug will be borne by the customer.
3. How long will lt take to receive my refund?
Once we receive and inspect your return, you'll be automatically
refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund too.
4. Can I cancel my order?
Yes, we accept cancellations within 24 hours of placing your order. Please contact us at rugsvivedecor27@gmail.com to request a cancellation.
5. What if my rug arrives damaged?
Please inspect your rug upon reception and contact us immediately at rugsvivedecor27@gmail.com if the item is defective, or damaged, or if you receive the wrong rug, so that we can evaluate the issue and make it right.
6. Do you offer free shipping?
Yes, we offer free worldwide shipping on all our rugs. There are no hidden fees or custom duties -you pay only for the product.
7. Are there any hidden fees or custom duties?
No, there are no hidden fees or custom duties. You pay only for the product, and we cover all shipping costs.
8. How can I exchange a rug?
To exchange a rug, return the item you have, and once the return is accepted, make a separate purchase for the new rug.
9. Can I return a custom or personalized rug? Unfortunately, custom rugs (such as special orders or personalized items) cannot be returned.
10. How do I track my return?
Once you ship the rug, you will receive a tracking number from the courier service you used. You can use this tracking number to monitor the status of your return shipment.
11. How do I contact you for more information?
You can always contact us for any questions or concerns at rugsvivedecor27@gmail.com
